Privacy Policy

1. Who We Are

Eventoria Canada operates as a premium event entertainment service provider based in Canada. We deliver table game entertainment experiences for corporate events, private celebrations, weddings, and other gatherings across the country.

For privacy enquiries, you can contact us at: hello@eventoriacanada.com

2. What Personal Information We Collect

We collect personal information only to the extent necessary to respond to your enquiry, deliver our services, and maintain our business relationship with you. The categories of information we may collect include:

• Contact information: Full name, email address, and phone number
• Event details: Event name, event type, event date, number of guests, and event location
• Correspondence: The content of messages, questions, or additional information you provide in your enquiry
• Website usage data: Technical information such as IP address, browser type, pages visited, and referring URL, collected through standard web server logs and analytics
• Cookie preferences: Your accepted or declined cookie consent status, stored locally in your browser

We do not collect payment card information directly. If payment processing becomes part of a future service offering, it will be handled through a compliant third-party payment processor and this policy will be updated accordingly.

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• To respond to enquiries and provide quotes, proposals, and planning support related to your event
• To confirm bookings, coordinate event logistics, and communicate with you during the planning process
• To improve our website, services, and client experience based on aggregate usage patterns
• To comply with applicable legal obligations

We do not use your personal information for unsolicited marketing purposes without your explicit consent. If you consent to receiving planning resources or updates from us, you may withdraw that consent at any time.

4. Legal Basis for Processing

Under PIPEDA, we rely on the following grounds for processing your personal information:

• Consent: You provide information voluntarily when submitting an enquiry form or communicating with us
• Contractual necessity: We process your information as necessary to fulfil a service agreement or to take steps you request before entering into one
• Legitimate interests: We may process certain information for our legitimate business interests, such as improving our website and services, provided those interests do not override your privacy rights

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Third-party companies who assist us with hosting, email delivery, or website analytics, subject to confidentiality obligations and acting only on our instructions
• Legal compliance: When disclosure is required by applicable law, court order, or regulatory authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with advance notice to you where required by law

Any third-party service providers we engage are required to maintain appropriate security standards and to use your data only for the purposes for which it was shared.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Enquiry information is retained for up to 3 years from the date of the last interaction, to support follow-up and service improvement
• Client records related to confirmed events are retained for up to 7 years to meet legal and accounting obligations
• Website analytics data is retained in aggregate, anonymised form

When personal information is no longer required, we delete or anonymise it in a secure manner.

7. Cookies and Local Storage

Our website uses browser localStorage to remember your cookie consent preference. No tracking cookies are set without your consent. For full details on how we use cookies and localStorage, please see our Cookie Policy.

If you decline cookie use, you may still use all features of our website. Your preference will be stored in your browser to avoid being asked again on future visits.

8. Your Privacy Rights

Under PIPEDA and applicable Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete personal information
• Withdrawal of consent: Withdraw your consent to our processing of your personal information at any time, subject to legal or contractual restrictions
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at hello@eventoriacanada.com. We will respond within 30 days.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures are appropriate to the sensitivity of the information and the risks associated with its handling.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

10. Links to Third-Party Websites

Our website may contain links to external websites that we do not operate. This Privacy Policy applies only to our website and services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website following any changes constitutes your acceptance of the revised policy.

12. Contact Us

For questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us:

Eventoria Canada
Email: hello@eventoriacanada.com
Website: eventoriacanada.com

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.